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Welcome to the Questions and Answers page. Below, we have tried to answer the most common questions visitors to this our Website may have. If you find that your question is not answered on this page, please email us info@thomasandgentry.co.uk or call us on 01404 815837.
Q: Who are Thomas & Gentry Independent Financial Advisers?
We are a privately owned independent company, offering unbiased and professional financial advice. Being independent we have no association with any fund manager or product provider. According to clients' requirements we research the market to source the right solution. We have 2 Independent Financial Advisers and an Independent Mortgage Adviser as well as a Paraplanner and Office Manager to conduct the vast research required.
Q: How does the process work?
On receiving an enquiry we will arrange a preliminary meeting with you. The purpose of the meeting is to establish whether we are able to assist with your needs and objectives. We achieve this by completing a factfind which provides a ‘snapshot’ of your current situation and explores your future goals.
Once this has been established, we will go back to research the marketplace for suitable solutions for your particular situation.
We then conduct a further meeting to present these findings to you and arrange commencement of plans with providers, if applicable.
As a client of Thomas & Gentry, we will review your situation on a mutually agreeable basis.
Q: How much does all this cost?
There is no charge for this preliminary meeting and no obligation on either side. After the initial free consultation, we will agree with you whether you pay us a fee, or we are paid out of the cost of any financial product that we may recommend (commission) or a combination of both.
A provider pays commission to an IFA firm, usually an insurance company or an investment house for the placing of business, therefore there is nothing you would need to pay us in addition. The amount of commission is based on a percentage of the premiums payable or sums invested.
Fees will usually be based on time spent and evaluated at a rate per hour calculated to recover our costs. Fees attract an additional VAT charge whereas commissions, under current legislation, do not. We will always tell you about any commission we earn, and it will be taken into account in working out our fee.
Whether we take our remuneration by way of commission or fees or a combination of both will be a matter of discussion and agreement, and no charges for fees will be made without prior notification in writing.
Q: What geographical area do you cover?
We have an office based near Exeter in Devon. We generally cover the South West but, as long as it is viable for our business, we will go just about anywhere!
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